Administrative Sciences
The Faculty of Management develops skilled professionals in business administration, marketing, human resources, and entrepreneurship to support economic growth and organizational development.
Customer Service Management in Africa
Robert Hinson, Ogechi Adeola, Terri Lituchy, Abednego Amartey
CRC Press, 2020-05-07
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Manag...
Managing Innovation Inside Universities
Randolph Hall
Springer Nature, 2024-06-10
This book offers guidance on capturing the creative forces of the faculty, staff and students at universities. Given their unique and central role in America and the world, it examines how university ...
Operations Management
William J. Stevenson
, 2021
''This beloved and market-leading Operations Management book has been completely updated in the 14th edition and provides a clear presentation of the field of Operations Management with current real-w...
Creating a Customer Experience-Centric Startup
Thomas Suwelack, Manuel Stegemann, Feng Xia Ang
Springer Nature, 2022-02-01
This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experi...
Customer Oriented Product Design
Cengiz Kahraman, Selcuk Cebi
Springer Nature, 2020-03-19
This book offers a comprehensive reference guide to customer-oriented product design and intelligence. It provides readers with the necessary intelligent tools for designing customer-oriented products...
Service Operations Management
John McManus, Mats Winroth, Jannis Angelis
Bloomsbury Publishing, 2019-10-12
This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from s...
Servitization Strategy
Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor
Springer Nature, 2024-01-05
Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic ...
Smart Energy Management
Kaile Zhou, Lulu Wen
Springer Nature, 2022-02-04
This book provides a relatively whole view of data-driven decision-making methods for energy service innovation and energy system optimization. Through personalized energy services provision and energ...
ISE Service Management: Operations, Strategy, Information Technology
Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons
, 2022-03
Contributions to Modern Econometrics
Ingo Klein, Stefan Mittnik
Springer, 2013-02-20
The field of econometrics has gone through remarkable changes during the last thirty-five years. Widening its earlier focus on testing macroeconomic theories, it has become a rather comprehensive disc...
Big Data and Blockchain for Service Operations Management
Ali Emrouznejad, Vincent Charles
Springer Nature, 2022-02-12
This book aims to provide the necessary background to work with big data blockchain by introducing some novel applications in service operations for both academics and interested practitioners, and to...
Digital Enterprises
Henderik A. Proper, Bas van Gils, Kazem Haki
Springer Nature, 2023-11-14
This book explores different aspects of and provides concrete suggestions to meet the three main challenges for becoming a “Digital Enterprise”: the transition to the digital age, the emergence of...