Customer Service Management in Africa
Administrative Sciences
Business & Economics
EN
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Description
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dicta
Book Details
Authors
Robert Hinson, Ogechi Adeola, Terri Lituchy, Abednego Amartey
Publisher
CRC Press
Publication Date
2020-05-07
ISBN-13
9780429633430
Page Count
361
Language
En
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